Shipping Policy

Orvion does not warehouse, handle, or ship watches. Shipping is arranged by the seller — and, on orders that include verification, by the verifying vendor for the second leg. Orvion records each movement, holds the tracking details, and shows both parties where the piece is.

Direct. On a standard order the seller ships straight to the buyer once the order is confirmed. The seller marks the order dispatched and enters a tracking number; the buyer confirms receipt on arrival, which completes the order and transfers the watch record to them.

Via verification. On an order that includes authenticity verification, the seller ships to the assigned verifying vendor first. The vendor confirms arrival, inspects the piece, and — if it passes — ships it on to the buyer. The buyer confirms receipt as above. A watch that fails verification is not forwarded; the order moves to a dispute for an administrator to resolve.

A seller cannot skip the verification leg on an order that includes it, and cannot mark a watch as received or verified on the vendor's behalf. The platform enforces the order of these steps and who may take each one.

Whoever is sending a watch must:

• use a fully tracked service, and record the tracking number against the order;
• insure the parcel for at least the agreed sale value;
• pack the watch so it survives transit — a rigid outer box, padding, and the original box protected inside it rather than used as the shipping container;
• include every item the listing advertised: box, papers, links, spare straps, service records;
• describe the contents on the waybill as the carrier and customs require, and never under-declare value to reduce duty.

Marking an order as dispatched without actually dispatching it, or entering a tracking number that does not correspond to the parcel, is grounds for immediate suspension.

Unless the listing says otherwise, the seller pays for outbound shipping to the buyer. On a verified order the seller pays for the leg to the verifier and the verification fee covers the onward leg to the buyer.

Delivery times depend on the carrier, the route, and customs — Orvion does not guarantee a delivery date. Sellers are expected to dispatch promptly after an order is confirmed. An order that is never dispatched is cancelled automatically after 14 days.

Risk sits with the party who currently holds the watch, and passes on delivery: with the seller until it reaches the buyer (or the verifier, on the first leg of a verified order), with the verifier while it is in their hands, and with the buyer once they take delivery.

A parcel lost or damaged in transit is a claim against the carrier and the insurance the sender was required to take out. Because Orvion is not a party to the sale and never has custody, it does not underwrite that loss. Report it through Report a problem on the order so the case is recorded and an administrator can help resolve it — see the Returns, Refunds & Cancellations policy.

For international orders the buyer is the importer of record and is responsible for any duties, taxes and clearance charges, unless the listing states that the seller covers them. Watches are restricted or dutiable in some jurisdictions, and a few carriers refuse them outright.

Both parties are responsible for checking that the shipment is lawful at both ends before agreeing to it. Refusal to pay import charges is not a valid reason to reject delivery, and a parcel abandoned in customs remains the buyer's responsibility.

Ship only to the delivery address recorded on the order. A buyer who needs to change it must do so before dispatch. Requests to redirect a watch to a different address after it has shipped are a common fraud pattern; sellers should refuse them and report the request.

Questions about a shipment in progress? Contact support@orvion.watch with your order number and tracking reference.